You can also call our toll-free automated line, 1-87, to make a credit card payment. You will need to establish a username and password. If you choose manual replenishment, you can add funds to your account by logging in to your account and making a payment from the website. Please note your credit card or bank account must be up to date for the replenishment to be successful. Payment options include credit/debit card or checking/savings account electronic funds transfer via ACH and a credit card. When your account balance reaches the low balance level, your replenishment form of payment will be charged for the replenishment amount and the funds will be posted to your account and added to your available balance. The easiest way to maintain funds in your E-ZPass account is to choose automatic replenishment. You must notify the Customer Service Center if there is any change to the information submitted in your original application.įor questions, please contact our Customer Service Center toll free at 87, 7 a.m. When approved, a non-revenue transponder will be issued for use in the vehicle specified in the application. ![]() The application will be reviewed for completeness and all documents will be submitted to VDOT for approval. Fax or mail the form to the customer service center listed below to submit your application. Please print and complete the Non-Revenue Tag Application: Permanent Upper Limb Mobility Impairmentapplication Parts I, II, and III. Qualifying residents with specially equipped vehicles may receive a restricted use non-revenue transponder for travel within the Commonwealth of Virginia. Residents of Virginia with permanent upper limb mobility impairment, in accordance with Section § 33.2-613 D of the Code of Virginia may be eligible for toll free passage on Virginia toll roads. If you drive the toll roads frequently, we recommend that you contact us or log into your account to increase your Replenishment threshold (low balance) level and replenishment amount to accommodate your average monthly toll usage. Note that the transponders remain the property of the Virginia Department of Transportation and must be returned to the Service Center when the account is closed or the customer will be liable for the lost/stolen fee of $10 for a standard transponder and $20 for a Flex transponder. Once a transponder is registered it can take up to 48 hours for the remaining funds to be available outside of Virginia. Retail transponders can be used immediately in Virginia but should be registered as soon as possible to enable use out-of-state and to claim the full balance. The cost of these transponders includes an up-front cost of $35 which includes $15 of prepaid toll balance for immediate use in Virginia plus an additional $20 prepaid toll balance after the transponder is registered to an account. ![]() ![]() In order to open an E-ZPass account online or at a Service Center, you need to pre-pay a minimum of $35 in tolls for each transponder you request.īoth Flex and Standard E-ZPass transponders are also available in select Northern Virginia retail stores as E-ZPass On-the-Go Kits. You do not need an E-ZPass Flex if you do not plan to travel on the 64, 66, 95, 395, or 495 Express Lanes with the minimum number of people to qualify for the HOV discount. ![]() Drivers traveling on any of these express lane toll facilities with less than the required number of people in the vehicle must set their E-ZPass Flex to toll-paying mode and the toll will be electronically debited from their E-ZPass account. These toll facilities will not charge your E-ZPass account if you travel with your E-ZPass Flex in HOV mode and have the required number of people in the vehicle. Please note that the number of required people in the vehicle may vary from one toll facility to the next. If the required number of people are in the vehicle, and you want to drive on the 64, 66, 95, 395, and 495 Express Lanes for free, you need to switch the E-ZPass Flex to HOV mode before you get on the road. E-ZPass Flex Transponders provide additional functionality which allows drivers to identify when their vehicle can be classified as High Occupancy Vehicle (HOV) to obtain a discount on those facilities that support the additional Flex functionality. The E-ZPass Flex will work on any toll facility where E-ZPass is accepted. The E-ZPass Flex is a switchable E-ZPass transponder that will let you take advantage of toll-free travel on the 64, 66, 95, 395, and 495 Express Lanes in Virginia.
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